Hours, Vacations, Policies
HOURS
General Hours
We are open for calls and questions Monday through Friday from 9 am - 6 pm.
Please give us at least one business day to return your calls and inquiries.
Training hours
We meet with our clients for consultations and lessons when their families are available, which includes daytime, weekends, or late afternoons.
Other Policies - Boarding/ Fetch and Delivery/ Vet Services
We offer boarding accommodations for our training program graduates ONLY. Your dog's boarding stay is charged per day, including pick up and drop off days regardless of pick up and drop off time. This is to compensate us for the time for getting your dog settled in and delivering back to you.
We do not allow dogs to be dropped off or picked up at our location. This is to keep our boarding dogs calm and relaxed without disruption. We offer a fetch and delivery service to transport your dog to our location at a cost of $40 PER STAY. We have limited times and spaces for Fetch and Delivery so please book early!!
We will NOT be able to deliver a dog to your home UNLESS someone is home to receive the dog at the time of delivery. If you are within a 25 miles radius of your home, we can drop off your dog at your home without anyone there - after completion of our Unattended Pick up/Delivery of Dog Release of Liability Waiver. This is for your dog's safety, our peace of mind, and is in accordance with our insurance policy.
Fetch and delivery is typically done in the mornings only between 10am-12 noon, as space allows. We will give you at timeframe, not exact time, for fetch and delivery due to traffic, picking up other dogs etc. During busy holiday times please reserve early. If your flight leaves on a Friday at 8 am, we will need to pick up Fido on Thursday. Likewise, if you arrive back home at 2 pm on Sunday, we will not be able to deliver Fido until Monday. Fetch and delivery service is available from Monday to Fridays ONLY. Saturdays are available by prior approval during busy holidays. Please see our holidays we are closed for Fetch and Delivery below.
VETERINARY SERVICES. We work closely with a veterinarian for any needed or emergency medical care. We will transport your pet to our vet for any medical concerns. We do charge a $50 transportation fee for this service plus the cost of the vet visit and any needed treatments and medications.
HEALTH REQUIREMENTS FOR SERVICES
Below are our required health and vaccination requirements for your dog to board or train at our location:
- Parvo/Distemper current vaccine or titer test
- Rabies Vaccine current
- Clear Fecal Test for Giardia and Worms
- Dog must have been in your home for a minimum of two weeks prior to training to allow other illness time to manifest
HOLIDAYS
We will be closed for Fetch and Delivery Service on the following days. Please respect our need to celebrate holidays at home while we care for your pets. There are no exceptions! Please plan accordingly. Thank you.
New Years Day
Easter Sunday
4th of July
August 27- September 2, 2021 (limited services, see below)
Thanksgiving and day after Thanksgiving
Christmas Eve starting at 12 noon
Christmas Day
New Year's Eve
VACATIONS - LIMITED SPACE
VACATIONS
Phyllis has started scheduling well-needed vacations ahead of time. In 2019 she will be on vacation from April 27- May 12. There will be limited boarding spaces available during this time so please book ahead. Also there will be no training during this time.
CLOSED FOR TRAINING
PROFESSIONAL TRAINING TIME
Every year we attend the IACP Dog Training Conference. In 2021 we will be operating on limited spaces available during this time. If you need a dog boarded during this time, please book in advance. From August 27-Sept 2, 2021