Hours, Vacations, Policies




HOURS

General Hours

We are open for calls and questions Monday through Friday from 9 am - 6 pm.

Please give us at least one business day to return your calls and inquiries.

Training hours

We meet with our clients for consultations and lessons when their families are available, which includes daytime,  weekends, or late afternoons.  

Other Policies - Boarding/ Fetch and Delivery

We offer boarding accommodations for our training program graduates ONLY.  We do not allow dogs to be dropped off or picked up at our location. This is to keep our home and boarding dogs calm and relaxed without disruption.  We offer a fetch and delivery service to transport your dog to our location at a cost of $40 PER STAY. We have limited times and spaces for Fetch and Delivery so please book early!!


We will NOT be able to deliver a dog to your home UNLESS someone is home to receive the dog at the time of delivery.  This is for your dog's safety, our peace of mind, and is in accordance with our insurance policy.


Fetch and delivery is typically done in the mornings only between 10-1, as space allows. We will give you at timeframe, not exact time, for fetch and delivery due to traffic, picking up other dogs etc.  During busy holiday times please reserve early.    If your flight leaves on a Friday at 8 am, we will need to pick up Fido on Thursday.  Likewise, if you arrive back home  at 2 pm on Sunday, we will not be able to deliver Fido until Monday.  Fetch and delivery service is available from Monday to Fridays ONLY. Saturdays are available by prior approval during busy holidays.  Please see our holidays we are closed for Fetch and Delivery below.



HOLIDAYS

We will be closed for Fetch and Delivery Service on the following days.  Please respect our need to celebrate holidays at home while we care for your pets. There are no exceptions!  Please plan accordingly.  Thank you.

 

New Years Day

Easter Sunday

4th of July

September 6-14 (limited services, see below)

Thanksgiving and day after Thanksgiving

Christmas Eve starting at 12 noon

Christmas Day

New Year's Eve

VACATIONS - LIMITED SPACE

VACATIONS

Phyllis has started scheduling well-needed vacations ahead of time.  In 2019 she will be on vacation from April 27- May 12.  There will be limited boarding spaces available during this time so please book ahead.  Also there will be no training during this time.

CLOSED FOR TRAINING

PROFESSIONAL TRAINING TIME

Every year we attend the IACP Dog Training Conference.  In 2019 we will be operating on  limited spaces available during this time.  If you need a dog boarded during this time, please book in advance.  September 6-14, 2019 In 2019 Phyllis will be a guest speaker at this conference.

(703) 906-0479 or caninecounselorinc@gmail.com